Support
Email support@hackem.app. Please include your iPhone model and iOS version, and say which mode you were in — Free Hitting or Shot Analysis.
Holding the phone
- Hold on tight. A wrist lanyard or strap case is a good idea — full swings send phones flying.
- Grip the phone like a racket handle. The top of the phone is the racket tip and the screen is the string face.
- Clear a wide space — nothing breakable within a full arm-plus-phone radius, ceiling included.
- Swing a real stroke. The click rewards the whip — the wrist releasing at speed — not a stiff push. If nothing is clicking, you are probably muscling it.
- Use the iPhone speaker. Bluetooth headphones and speakers add latency, which is exactly what ruins the timing feedback.
- If the click feels too easy or too hard to trigger, Shadow Swings Pro has advanced click tuning in settings.
Restore purchases
If you reinstalled the app or moved to a new iPhone, open Shadow Swings, go to the Pro or settings screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy Pro. Restoring works for both the Lifetime purchase and an active Annual subscription.
If the restore does not find your purchase, check Settings → your name → Media & Purchases → View Account → Purchase History on the iPhone to confirm which Apple Account holds it.
Manage or cancel a subscription
Subscriptions live in your Apple Account, not in the app, so cancel them there:
- Open Settings on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Shadow Swings, then cancel or change the plan.
If you are in the 7-day free trial, cancel at least 24 hours before it ends or it converts into a paid year. Cancelling keeps Pro active until the end of the period you already paid for.
Refunds
Apple sells the app, so Apple handles refunds. Request one at reportaproblem.apple.com, sign in with your Apple Account, and choose the Shadow Swings purchase. We cannot issue or override a refund ourselves.
Common questions
- Nothing clicks when I swing. Check the ringer switch and volume, make sure audio is not routed to a Bluetooth device, and swing with a released wrist rather than a stiff arm.
- The click sounds late. You are almost certainly on Bluetooth. Switch to the iPhone speaker.
- I ran out of swings. The free version gives unlimited swings on install day, then 30 per day. The counter resets the next day. Pro removes the limit.
- Is the speed number a ball speed? No. It is an estimate of racket-head speed from the phone's own motion. Use it to compare your own swings over time.
- Does it work on iPad or Apple Watch? No. iPhone only.
More answers are on the home page FAQ.